Welcome to Simple Men Wear Store’s FAQ section. Here you’ll find answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Store
Who is Simple Men Wear Store for?
Our store caters to style-conscious men who value contemporary fashion with premium quality. Our target customers are:
- Busy professionals looking for polished workwear
- Fashion-forward individuals seeking modern casualwear
- Parents shopping for junior wear (our JUNIOR collection)
- Men who appreciate quality accessories and grooming products
What’s the style of your products?
Our products feature contemporary menswear with a focus on:
- Modern, streamlined designs
- Premium quality materials
- Versatile pieces that transition from work to casual
- Trend-conscious collections with timeless appeal
Products
What product categories do you offer?
Our main categories include:
- Clothing (jackets, knitwear, joggers, leggings)
- Footwear
- Accessories (bags, belts, caps & hats)
- Activewear
- Grooming & Fragrance
- Junior wear
- Special collections like Dodgy Diners
Do you offer plus sizes or extended sizing?
Currently, we focus on standard sizing but are expanding our range. Please check individual product pages for specific size availability. Our CLOTHING section often includes sizing guides to help you find the perfect fit.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and don’t store sensitive credit card details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide except to Asia and select remote areas. If you’re unsure whether we deliver to your location, please contact us before placing your order.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey from our warehouse in Inverness to your location.
What if my delivery is delayed?
While we make every effort to deliver within estimated timeframes, occasional delays may occur due to customs, weather, or other factors beyond our control. During peak seasons, processing times may extend slightly. We’ll notify you if significant delays are expected.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, undamaged, and in their original packaging with tags attached. Please contact our customer service to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Account & Customer Service
How do I contact customer service?
You can reach our customer service team at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to:
- Track your order history
- Save your shipping details for faster checkout
- Receive exclusive offers
How do I reset my password?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password.
Still have questions? Our customer service team is always happy to help. Email us at [email protected] or shop our collections now.